​General Information

The Trembly Emporium specializes in handcrafted, bespoke goods. As every item is made to order, variations in color, design, or finish may occur, making each product unique. These slight differences are a hallmark of handmade craftsmanship and not considered defects.

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Purchasing From Us

When placing an order, you agree to:

1. Provide accurate and up-to-date information.

2. Acknowledge that all items are subject to availability.

3. Ensure timely payment for your order.

If an issue arises with your order, such as an item being unavailable, we will contact you as soon as possible to arrange an alternative or a refund.

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Shipping Policy

• Processing Times: Orders are crafted and dispatched within 5-12 business days. This timeline may extend slightly during busy periods.

• Shipping Costs: Standard shipping within the UK is free. Express shipping is available at an additional charge, calculated during checkout.

• Delivery Times: Standard shipping takes approximately 3-5 business days after dispatch, while express delivery takes 1-2 business days.

 

Please note that we are not responsible for delays caused by external factors such as postal strikes, customs checks, or extreme weather.

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Returns & Exchanges

We accept returns and exchanges on non-customized items within 14 days of receipt, provided the item is in its original condition and packaging. Unfortunately, we cannot accept returns for custom or personalized orders unless the item is faulty.

To initiate a return or exchange, please Contact Us.

For damaged or incorrect items, contact us within 7 days of receipt, including photos of the issue, so we can resolve the matter promptly.

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Privacy Policy

At The Trembly Emporium, your privacy is our priority. We are committed to protecting your personal information and using it responsibly.

 

What Information We Collect

We may collect personal information such as:

• Your name, email address, and shipping details when you place an order.

• Payment information to process your purchase securely.

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How We Use Your Data

Your information is used to:

• Process and fulfill your order.

• Communicate updates about your purchase.

• Send promotional emails (only if you opt-in).

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Third-Party Services

To fulfill your order, we may share your details with trusted third parties, such as payment processors and shipping companies. These providers are obligated to handle your data securely.

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Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us.

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Cookies

We use cookies to enhance your shopping experience. By using our website, you consent to the use of cookies for analytics, personalization, and improved functionality.

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Changes to These Terms

We reserve the right to update these terms and conditions as necessary. Any changes will be posted on this page.

For further assistance or questions about our policies, please Contact Us.